Refund policy

Return & Refund Policy

At Jamal Fragrances, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return or replacement:

• The request must be made within 7 days of delivery.
• The perfume must be unused and unopened.
• The product must be returned in its original packaging.
• Proof of purchase/order details may be required.

Opened or Used Perfumes

For hygiene and product-safety reasons, opened or used perfumes are generally not eligible for return or refund unless the product is defective, damaged, or the wrong item was sent.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days. We may request photographs or other information to verify the issue. After verification, we will arrange an appropriate replacement or refund.

Refunds

Approved refunds will be processed after the returned product has been received and inspected. The refund will be issued through the applicable payment method, subject to the payment provider's processing time.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Jamal Fragrances will determine the appropriate return-shipping arrangement. For other approved returns, return shipping costs may be the customer's responsibility.

How to Request a Return

To request a return or replacement, please contact us with your order number and details of the issue:

Email: jf.latifsons@gmail.com
WhatsApp: +92 316 6500 166

Jamal Fragrances reserves the right to review each return request according to the conditions stated above.